If you would like to learn more about the information being sent in crash reports, we encourage you to review the privacy policies for the third-party client applications you are using to access Plex Services. Device Information. Like many online services, we may collect information about the devices that are used to access our Services, such as the IP address of the device, the operating system and version of the device, the browser that you use to access a Plex web page, and the versions of the Plex technologies being used.
We may also collect location information about the devices that access our Services. Application Information. When a request for information or content is sent to a Plex Media Server, we may collect an application identifier that identifies which application sent the request. An application identifier uniquely identifies a particular copy of an application.
For example, if you download an application from Plex, fully uninstall the copy of the application, and then re-download the application from Plex, the new copy of the application will be associated with a different application identifier than the uninstalled copy of the application. Note that simply deleting the app without fully uninstalling may not reset the application identifier. Plex Relay Service. We may provide, and you may choose to use, the Plex Relay Service to connect or stream your Personal Content to another device. If you choose to use the Plex Relay Service, we will transfer the data necessary to perform the service.
For more information about these technologies and how you may control them, please see the detailed description of Tracking Technologies. Obtaining Consent. Your Collected Information. In order to view, amend, erase, or correct your Collected Information, contact Plex support. All requests will be answered within one month of receipt. Use, Processing, and Sharing of Your Information Plex processes and uses Collected Information with your consent, you can withdraw your consent by updating your privacy settings or closing your account.
Plex also processes Collected Information when it needs to do so to fulfill a contract with you to provide you services, in its legitimate interest to aid in developing and improving the services, or when required by law. If you do not want to provide certain information to us in order to fulfil our agreement with you to provide the services, we may not be able to provide you the fullest version of our services. We use the Collected Information to provide you with the Services, improve the Services, enhance your user experience, and communicate with you.
For example, for Third-Party Content, we use information about your interactions with the Services to track the watch state of media items that have been linked to the Services on devices that have been linked to the Services. We use this information to allow you to resume watching in the same watch state on different Plex-linked devices.
We use your profile information to contact you about your account or about new Plex functionality and certain Plex news and information. You may opt-out of certain types of communications by editing your account settings. For example, if you connect your account to a social networking site and give us permission to publish posts on your behalf, we will do so. Additionally, unless you request or allow us to publish other information, the content of the published posts will be limited to describing your interactions with the Services.
The shared information may include metadata about the media such as title, duration, author, cover art, dates associated with the media, and other relevant information and information about the media itself such as resolution, bit rate, format, location, etc. We use Collected Information related to Personal Content when you provide consent or otherwise request us to do so, as well as when necessary to provide the services you requested.
We use Collected Information related to Third-Party Content to allow us and our partners to personalize marketing, advertising, and other content delivered or offered to you. For example, we may use or share Collected Information related to Third-Party Content that is necessary to serve video content and advertisements, including the source of the content, full information about the content including title, device identifiers, timing and location of your consumption, your user information, your IP address, etc. We also share the metadata needed to serve video or audio advertising.
If we believe that the disclosure is reasonably necessary to a satisfy an applicable law, regulation, legal process, or enforceable governmental request; or b protect or defend the safety, rights, or property of Plex, the public, or any person. In connection with a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or other proceeding involving Plex that includes or requires the transfer of the information.
With third parties to improve and deliver advertising to you on our behalf. If you request or consent to our sharing of Collected Information with a third party. We may apply automated decision-making to Collected Information to recommend content to you that we think you may be interested in.
We will not share with third parties for their use or sell Collected Information about your Personal Local Content. Protection of Your Information In order to help keep your media secure, we partner with DigiCert to provide publicly trusted TLS certificates for end-to-end encrypted connections among all of our servers, Services, and client applications. For more information, please review our support article on the topic. We have put in place commercially reasonable physical, electronic, and organizational procedures to safeguard and secure the information we collect.
For example, password information is stored on our servers and is protected using hashing and encryption technologies. We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by an independent company, Braintree, which provides payment-processing services for Plex. Please review the Braintree Security Policy for more information. Your Information and Terms of Third-Party Products and Services Plex may offer and you may choose to use products or services from third parties in connection with our Services that may contain links to or otherwise interface with third-party websites, products, services, or other technologies.
Any such third-party technology may collect information from you or use other services or technologies that collect information from you. Any information collection by these third-party technologies is governed by the privacy practices of those third-party technologies. Plex does not control and is not responsible for the collection of information by such third-party technologies. Children We do not knowingly collect personal information from children under the age of If we learn that we have collected the personal information of a child under the age of 13, we will take steps to delete the information as soon as possible.
International Transfer If you use our services outside of the United States, we may transfer information from that jurisdiction to the United States, where data protection regulations may not offer the same level of protection as in other parts of the world, such as the European Union. Controlling Your Information You may exercise your rights to access, correct, erase, object to processing, and request data portability where applicable in the following ways: Changing your profile information by accessing the Settings page of the Plex website.
Linking or unlinking your account from another account of an external site, such as a social networking website. Deleting your account. You may delete your account by selecting the option to delete your account in the Settings page. We will delete your information without unreasonable delay after receiving the request except that we may retain archived copies of your information as required by law.
Contacting Plex support here. Retention Plex retains personal information you provide to create your account for as long as you maintain an account with us. Your Choices, Including Opt-Out Options You have the following choices regarding how we and third parties use certain information collected from or about you.
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Opt-Out from Promotional Communications. Please note that you cannot opt out from receiving all communications from us, including administrative messages, service announcements, and messages regarding the terms and conditions of your account. You can choose to receive push notifications from Plex on your device. Opt-Out Options Page. Options for Sharing What You Watch. We may ask for your consent to have Plex share your third-party media consumption information together with your personal information with our content programmers, service providers, and other third parties.
If we have asked for your consent, we will provide you with a way to view or change your consent preference by updating your account settings. Opt-Out of Playback Statistics.
You may choose to opt-out of sharing the playback statistics for Personal Local Content that you store on your personal Plex Media Server by updating your Privacy Preferences. Opt-Out for Digital Advertising. A user can visit www. Withdraw Consent. You can withdraw your consent to our processing of personal information by updating your privacy settings , or closing your account. Questions You may contact us with questions and comments regarding this policy via our contact page. Plex Solution Overview.
For more information regarding the currently available Plex Solution, please click here. The Plex Solution is provided pursuant to this TOS to individual persons and not entities residing in the countries or regions where Plex makes available its products and services. General Plex Solution Grant. You may print and download Plex materials and information from the Plex Solution solely for your personal use, provided that all hard copies contain all copyright and other applicable notices contained in or that are required to be displayed with such materials and information and that you or your Authorized User s do not further distribute or disclose such materials and information.
The content layout, formatting, and features or functionality of and online or remote access processes for the Plex Solution shall be as made available by Plex in its sole discretion. You also acknowledge and agree to the following: PMS Software Download s. The right to use the PMS Software is provided as a part of the grant above to use the Plex Solution in accordance with this TOS and subject to the following additional obligations. You may only use the PMS Software on a device or hardware that you own or control and as a part of your use of the Plex Solution or other Plex service.
You hereby acknowledge that the PMS Software may include or allow integration with certain third-party executable modules that may be subject to additional license terms and conditions. Please click here for more information regarding such modules, but unless otherwise indicated, references to the Plex Solution herein shall include the PMS Software and any integrated third-party executable module s that you utilize. Content Available Through the Plex Solution. In connection with the foregoing grant to use the Plex Solution, the Plex Solution allows you to view or otherwise access original Plex or third party Content.
The availability of such Content may change and not all Content is available in all formats. Use of the Content is subject to the license grant for the Plex Solution, but in addition, shall remain non-transferable and may be subject to additional license grant terms set by the respective third party licensor s. Third-party Content displayed or accessible through the Plex Solution is protected by copyright and other intellectual property law and belongs to the respective owner s or licensor s.
This TOS does not grant you the right to copy further , distribute, prepare derivative works, publicly display, or otherwise use any Content. You are expressly prohibited from engaging in or facilitating the unauthorized sharing or distribution of Content. Plex Solution Updates. In some instances, you may be required to consent to or to agree to use and implement an applicable Plex Solution Update in a timely manner, including, without limitation, as a means to protect the Plex Solution from unauthorized use, content, or data.
If you decline a Plex Solution Update, you may not be able to use or access the Plex Solution in whole or in part , and Plex shall have no responsibility or liability for any continued use. Any such Support that may be made available by Plex, in its sole discretion, shall be subject to separate terms and conditions with Plex. Authorized User s. This TOS is only a license and not an assignment or sale. Plex transfers no ownership or intellectual property interest or title in and to the Plex Solution to you or anyone else. Further, Plex reserves all rights not expressly granted by this TOS.
Accordingly, you may not modify, translate, decompile, create derivative work s of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any proprietary notices or labels, license, sublicense other than to an Authorized User s , transfer, sell, mirror, frame, exploit, rent, lease, private label, grant a security interest in, or otherwise use in any manner not expressly permitted herein or by Plex the Plex Solution.
In particular, and without limitation of the foregoing, there is no right to distribute further the PMS Software to the public or in excess of the limited license above. Moreover, this TOS does not grant any right to modify the PMS Software or provide a right or license in or to any third-party executable module s or accessible content beyond the limited and express grant herein. You are responsible and liable for any Interfacing Software, including any data collection that may be undertaken or occur through the Interfacing Software.
You may notify us please click here if you do not wish for Plex to use the Interfacing Software that was created by and is owned by you. Any such notification must include all requested information and representations as indicated by Plex. Plex will comply with such a proper request and cease its own use of the Interfacing Software, but Plex must be granted a transition period of at least thirty 30 days after receipt of the request to comply.
Plex, however, shall not be obligated to confirm removal or cessation of the Interfacing Software by you or others including Authorized Users outside its control. You represent that you are at least eighteen 18 years of age or the legal age of majority, whichever is greater and will, at all times, provide true, accurate, current, and complete information when submitting information or materials on or through the Plex Solution, including, without limitation, when you provide information via a Plex Solution registration, account, or submission form.
You are responsible for completing any registration s or account requirements for access to applicable third party Content available through the Plex Solution. You further represent that you or the person agreeing to, accepting, or acting under this TOS are authorized to act on behalf of the person or entity named on the account with Plex. In addition, you agree to abide by all applicable local, state, national, and international laws and regulations with respect to your use of the Plex Solution. In particular, you may not take any action that will infringe on the intellectual property rights of Plex or any other third party.
You acknowledge that unauthorized use of copyrighted content of others may subject you to civil and criminal penalties, including possible monetary damages, for copyright infringement. You also acknowledge and agree that use of the Internet and the Plex Solution is solely at your own risk. You further understand that by using the Plex Solution you may encounter content that you may find offensive, indecent, or objectionable. You assume all responsibility for obtaining and paying for all licenses and costs for third-party software and hardware necessary for access to the Plex Solution, and for maintaining and backing-up your content and data.
Distribution of User Content may be subject to third-party rights. You agree that by using the Plex Solution you will not upload, post, display, or transmit any of the following: Plex reserves the right to establish additional practices, parameters, and limits in its sole discretion concerning the display or availability of any User Content. However, by submitting or making available any type of User Content, you automatically and hereby grant to Plex a royalty-free, transferable, sub-licensable and non-exclusive right and license to use or act on any such User Content in furtherance of and in connection with the operation of the Plex Solution.
The rights you grant are limited to the purpose of providing and operating the Plex Solution. You specifically acknowledge that the Plex Solution facilitates distribution of the User Content, and as a part of the foregoing grant, you permit any user with whom you share content a non-exclusive license to access and use the User Content through the Plex Solution as permitted through the functionality of the Plex Solution. You represent that you have all necessary rights to make the foregoing grants and to otherwise make User Content s available to Plex and for and through the Plex Solution.
Moreover, Plex does not endorse, oppose, or edit any opinion or information provided by you or another user unless separately and expressly provided by Plex and does not make any representation with respect to, nor does it endorse the accuracy, integrity, quality, acceptability, completeness, timeliness, lawfulness, suitability, or reliability of any User Content or communications displayed, uploaded, or distributed by you or any other user.
Nevertheless, Plex reserves the right to take any action within its control with respect to User Content or parts thereof , support forum posts, or any other communications that Plex reasonably believes is necessary to: You may be required to provide certain personal information necessary to create an account with Plex.
You may be required to create login credentials, such as a user name and password, or adhere to other particular access requirements as designated by Plex in its sole discretion from time to time. You are solely responsible for the activity that occurs on your account and agree to keep your login credentials confidential and secure. You acknowledge that Plex may not provide controls that restrict the maturity level of content available through the Plex Solution.
You shall immediately notify Plex if you suspect or become aware of any loss or theft of or unauthorized use of your access credentials.
Several Plex channels not showing up - Plugins - Plex Forum
Plex currently offers access to the Plex Solution at no cost. However, Plex may make available fee-based subscription offering s. Please click here for more information. The subscription cost, subscription term, available trial period if any , renewal information, and permitted payment methods will be specified at the time of order.
All subscriptions are billed immediately in advance and are final unless otherwise indicated by Plex or as may be required under applicable law.
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Subscription fees are subject to change with prior notice and shall apply to the upcoming renewal period if any as indicated. Such notice may be provided by email or by posting the changes to your Plex account, the Plex website, or through the Plex Solution. When you enroll in any recurring subscription arrangement, you authorize Plex to automatically charge the billing source you provided Plex at the time you enrolled for the subscription term specified at the time of enrollment until the subscription ends or you cancel your enrollment.
To avoid being charged for the next renewal period, you must cancel at least one 1 day prior to the end of the then-current Plex subscription term. You may cancel by clicking here. For any change upgrade or downgrade in your subscription that you make or request, your fee and method of payment will be automatically adjusted and charged as applicable at the new rate on your next billing cycle. Downgrading your subscription may cause the loss of content, features, or capacity of your account.
Plex shall charge and you shall be responsible for payment of all taxes, tariffs, levies, or duties except that Plex does collect VAT in certain countries. Unless otherwise indicated by Plex in writing, all amounts are immediately due and payable upon order or renewal. Upon placing an order, you therefore agree to pay using the payment method indicated and grant authorization to Plex to charge the applicable fee to your payment provider.
All transactions, however, are void where prohibited by law and Plex may request particular information in order to confirm the order and method of payment. Plex also reserves the right to terminate or suspend access to the Plex Solution if you fail to pay any amounts when due.
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Unless otherwise specified herein, all obligations with respect to the amounts due to Plex under the TOS shall survive any expiration or termination of the TOS. All rights reserved. All content available through the Plex Solution, unless otherwise indicated, is protected by copyright, trade secret, or other intellectual property laws. PLEX, the Plex logo, and all other names, logos, and icons identifying Plex and its solutions, products, and services are proprietary trademarks of Plex, and any use of such marks without the express written permission of Plex is strictly prohibited.
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In addition, any Feedback received by Plex will be deemed to include a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license from you for Plex to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works of, and display in whole or in part worldwide, or act on such Feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist therein, and you hereby waive any claim to the contrary.
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Plex may provide links, in its sole discretion, to other sites or applications on the Internet, including to the Plex Store. Such other sites are maintained by third parties over which Plex exercises no control. These links do not imply an endorsement with respect to any third party or any third-party web site or the information, products, or services provided by any third party. Plex encourages review of the applicable terms, conditions or notices governing use of these third party sites or applications.
Certain features allow you to synchronize your content across third-party platforms and networks. These features will enhance the performance of the Plex Solution and allow you to better integrate and harmonize the Plex Solution with information stored on or used with third-party networks. This solved an issue with the windows version of PMS having the same problem on new installs so I suspect it might solve it for OSX as well.
My solution: I am also having the same problem. Did a clean install on OS Per your suggestion, I checked to see if the plugin directory folder was there and it was. Have reinstalled several times, but to no avail. Appreciate any other suggestions. Am also getting a lot of repeated crashes on startup of the plex app. Sorry about this, everyone - my mistake! You should all receive it automatically within the next few hours, so things will magically start working again soon, or you can check for updates in the Channel Directory to get it immediately.
What does it mean if I go here and see nothing? Was I supposed to configure it thru Plex? I navigated to the Plex folder using finder, put another folder in there called Plug-In Support, then a folder inside called Preferences, but still no luck. Donwloaded the paid for Plex app to my phone in the hope i could add channels from there but apparently i can't?
You do not have to manually create the Plug-In Support or Preferences folders. Sorry for reopening the thread but I have a similar problem. In all those clients I see and can use the installed channels. A "Channel Directory" appears but, if I enter it, it remains empty no menus whatsoever.
Hi need some help I am a complete novice to this. I have recently purchased a now tv box and added plex and can run films and tv shows through it ok but i was also looking to stream through it as well but cant find the plug ins to add the bundles i need i am using a macbook air. I am a proper novice so may need this in laymans terms for me coz struggled to get my films and tv shows working any help would be much appreciated as cant find anything on the web to help me thanks.
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